1What Information Do We Collect?
From the moment you open an account on gb 11 to every transaction you make, we collect certain information. This privacy policy explains what data is collected, how it is collected, and why.
Information Provided Directly
When you register on gb 11 or fill out any form, you directly provide the following information:
- Full name and date of birth
- Mobile Number & Email Address
- Bank or mobile banking account details (bKash, Nagad, Rocket)
- National ID or passport copy for identity verification (KYC)
- Address & Postal Code
Automatically Collected Information
Certain information is collected automatically while you use the gb 11 platform. You have no direct role in this process, but the data helps us improve our services and maintain security:
- IP Address & Device Information
- Browser type and operating system
- Time Spent on the Platform & List of Pages Visited
- Login & Logout Times
- Betting history and transaction records
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Name & Identity | Account Verification & KYC | 5 years after account closure |
| Mobile Number | OTP Verification & Communication | For the duration of the active account |
| Payment Information | Transaction Processing | As required by law |
| IP & Device Information | Fraud Prevention | 90 days |
| Betting History | Dispute Resolution & Audits | 3 Years |
2How Do We Use Your Information?
Gb 11 uses your information only for specific, defined purposes. We never use your data in ways not covered by this policy without your consent. Maintaining your trust is the core principle of gb 11's privacy policy.
Primary Use Cases
- Account Management: For registration, login, and account verification purposes.
- Transaction Processing: To process deposits and withdrawals successfully.
- Customer Support: To provide fast and accurate resolution to your questions or complaints.
- Ensuring Security: To detect fraud, multiple accounts, and suspicious activity.
- Promotional Communications: To inform you about special offers and bonuses (you can opt out at any time).
- Legal Compliance: To meet the requirements of applicable laws and regulatory authorities.
- Service Improvement: To analyze usage patterns and improve your experience.
3Do We Share Your Information?
Gb 11 never sells your personal information to third parties. However, in certain limited circumstances, sharing information with specific parties may be necessary. In each case, we share only the minimum data required.
When Your Information May Be Shared
- Payment Processors: Payment gateways like bKash, Nagad, and Rocket receive the information needed to process transactions.
- KYC Service Providers: Trusted third-party services may be used for identity verification.
- Law Enforcement: Information may be disclosed when required by court order or legal obligation.
- Technical Service Providers: Trusted technology partners for server operations and cybersecurity.
All of our third-party partners operate under strict confidentiality agreements. They may only use data for purposes directed by gb 11 and may not use it for their own interests.
4Cookie Policy
The gb 11 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that help remember your preferences and session information.
Types of Cookies We Use
- Essential Cookies: Essential for maintaining login sessions and ensuring security.
- Functional Cookies: Remembers your language preferences and settings.
- Analytics Cookies: To understand which sections of the site are used most — completely anonymously.
- Performance Cookies: To improve page load speed and server performance.
You can manage cookies through your browser settings. However, disabling essential cookies may prevent some gb 11 features from functioning properly.
5Our Data Protection Measures
Gb 11 employs industry-leading technology and practices to protect your data. Our security infrastructure is reviewed and updated on a regular basis.
- 256-bit TLS/SSL Encryption: All data transmissions are fully encrypted.
- Firewall & Intrusion Detection: Active protection against unauthorized access.
- Regular Security Audits: System testing conducted by third-party experts.
- Limited Access Policy: Only authorized personnel are permitted to access specific data.
- Data Backup: Regular encrypted backups stored in a secure location.
6Your Privacy Rights
Gb 11 believes you have full ownership of your data. We fully support the following rights:
- Right to Know: You can request to know what information we hold about you.
- Right to Rectification: You can request corrections if any of your information is inaccurate.
- Right to Erasure: You can request that your information be deleted under certain circumstances.
- Right to Portability: You can export your information in a structured format.
- Right to Object: You may object to the processing of your information for specific purposes.
- Right to Opt Out: You can opt out of marketing communications at any time.
To exercise any of these rights, email us at support@gb11.ws or reach out via live chat. We typically respond within 7 business days.
7Children's Privacy
Gb 11 is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.
If we become aware that a minor's information has been collected inadvertently, that information and the associated account will be deleted immediately. If a parent or guardian believes their child's data is stored on gb 11, please contact us right away at support@gb11.ws.
8About Third-Party Links
The gb 11 platform may occasionally contain references to third-party sites. gb 11 has no control over the privacy practices of such external sources and is not responsible for how those sites collect information.
We recommend reading the privacy policy of any external site before visiting it. gb 11 always strives to ensure you interact only with trusted sources.
9Changes to Privacy Policy
Gb 11 reserves the right to update this privacy policy as needed. If significant changes are made, you will be notified via SMS to your registered mobile number or through a notification on the platform.
Continued use of gb 11 after any changes constitutes acceptance of the updated policy. We recommend checking this page periodically. The "Last Updated" date at the top of the page will always reflect the most recent version.
10Contact Us
For any questions, feedback, or complaints regarding this privacy policy, please contact gb 11's privacy team:
- Email: support@gb11.ws
- Live Chat: Available 24/7 on the gb 11 platform
- Response Time: Usually within 7 business days